Because our ebooks are purchased online, Brazilian consumer law (Código de Defesa do Consumidor, Art. 49) gives you the right to a full refund within 7 calendar days of purchase, with no questions asked.
Requests made after the 7-day period are evaluated case by case — for example, duplicate charges or technical issues that prevented you from accessing your ebook.
Email cezinhaplay15@gmail.com with your order details (name and purchase date). We aim to respond within 2 business days.
Once a refund is approved, it is returned to your original payment method. Depending on your bank or card issuer, this typically takes between 5 and 10 business days to appear.
For any refund question, reach us at cezinhaplay15@gmail.com.
This page is provided for general informational purposes and does not constitute legal advice.